2021 ILX

They performed only the needed required maintenance and didn't try to upsell us on unneeded repairs. I really appreciate that!

I have been a customer of Gary Force Acura since the late 90s. I have always been very satisfied with their service. They go out of their way to make sure everything is taken care of. Totally trust worthy and excellent customer service.

Great service as always! My car is always ready when promised and the loaner option is superb. That’s why I drive an Acura and have been using Gary Force for over 10 years!

Outstanding service always. I have used this service department for 12 years with 3 different models. I can’t say enough good things about the professional and knowledgeable attention I receive when I bring my car in.

My husband took the car in for me and said everyone was very friendly and professional.

A great experience all around. Getting into my new TLX was painless. Go check these guys out. Ask for Lenny, he is excellent.

I've been a customer for over 20 years and the service has always and continues to be excellent!

Best experience for a dealer I've had. Tony is incredibly helpful and so is the entire staff.

Excellent Customer service from start to finish. Gary Force Acura has always been top notch in professionalism and service. I continue to be a pleased Acura owner. Will never own any other vehicle

I just moved to TN and this was my first time visiting Gary Force Acura to service my RDX. The team was very helpful, the guys made sure I was well taken care of, and kept me updated as to which stage of the service visit my vehicle was in. Glad to know I have a team that is closer.

We continue to buy our vehicles from Gary Force Acura because they have, hands down, the most talented, engaged, courteous, efficient and caring service and parts team in the world.

the ENTIRE service department is FANTASTIC. i am so grateful and thankful for loaner cars. what a wonderful perk that sets gary force acura above all the rest.

Excellent Service, Friendly and professional. Very informative, great communication. Terry goes above and beyond to make sure the service experience is a positive one. Great Team of professionals.

Always great service and kind, considerate personnel. For me, trust is the key to a good service experience. Recommendations have to be trusted otherwise there would be reasons why they are not. No problems here!

I was so happy that the shuttle service came up to North Nashville to pick me up. Any idea when you will have a satellite service department in the Nashville downtown area? That would be so nice if they can do that for the folks that live on the north side of town.

After owning a trouble-free RDX for almost 5 years, my car's repair issue was handled in the usual Gary Force Acura professional manner. Tony, my service advisor kept me updated, after carefully listening to my description of the problem, and passing it along to the mechanic. Great customer service.

Great attentive service. They attended to all my concerns, answered all my questions and were pleasant to deal with. i chose to wait at the dealership until my repairs were completed and their waiting area is very comfortable.

Tim, my courteous and prepared service advisor was excellent! He was prepared with my service information upon arrival and a loaner car was ready to go, as was pre-arranged. Service was completed on time and as discussed. Waiting time for the customer was non existent. Excellent service experience!

I’ve been coming here for years as I always loved the level of service and attention to detail the folks at Gary Force always seem to exhibit at every level of the company. Only just recently did I purchase my first vehicle here and I have to say that same service and level of attention is still apparent when dealing with this side of the company. Trey butler, my sales rep, has been more than helpful at every step and I can’t stress enough to anyone reading this how much I recommend working with the folks at Gary ...

Eric is absolutely the best. He puts you in a car that addresses your personal needs and gets you the best deal he can! I’ve never witnessed a more client focused individual in my life. He goes way beyond what he should do to support his customer. Oh and the car is great too! Thanks a million Eric

Todd Taylor was very good to work with, enjoyed my experience with the Gary Force team.

We bought a 2022 TLX from Todd Murray at Gary Force Acura. This was the second car we purchased from Todd and will use him again as our contact when we buy another car in 2023. Todd is professional and answers all questions to our satisfaction. He explains all the options so we can make an informed decision on whether or not to add it to the build. We highly recommend Todd as your Gary Force contact.

I purchased an Acura at Gary Force because my neighbors always praised their customer service and maintenance experience there. The entire experience was professional and prompt. Tim was excellent to work with and now I too can praise their maintenance team.

Bought an RDX from Eric. He was amazing. We always use the service department as well and have wonderful service. Tim goes over and beyond. This is my 3rd Acura purchased from Gary Force. We plan on continuing purchasing.

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Very pleasant experience working with Sam Lavender at Gary Force Acura. Sam was very polite, professional and knowledgeable. I feel he had our best interests at heart as we closed the deal on our awesome new 22 TLX. Will happily work with Sam in the future!

Excellent service and experience. Lenny was very helpful and understanding of my needs.

Great experience and will definitely do business with them again!

We had a great experience purchasing our new to us Jeep from Gary Force Acura. Beau, Jeff, and all involved made the transaction seamless. This our 7th car purchased/leased from these guys and we don’t plan to stop.

I have been brining my vehicle to this dealership for servicing since 2019 and their customer service has always been stellar. Great attitude, the employees walk me through what I should expect my vehicle to have done and what it will cost. In the end I never feel surprised by the bill.

Had my first service visit at Gary Force Acura. Terry was SO helpful, knowledgeable, kind and courteous. Everyone I had contact with were friendly, professional, extremely efficient and timely. Very pleasant experience!

This is my second Acura RDX. I bought a used 2019 a few years ago and loved it! I decided to trade my 2019 in and buy a new 2022 RDX when they came out. I had to wait a few months longer but so worth the wait. Lenny K was my salesperson for both cars. His level of knowledge about the cars and honestly his customer service is amazing. He provides customer service that you just don’t get elsewhere anymore and that is why I am a repeat customer.

We have been customers for a long time. Eric took great care of us with our purchase and made it a seamless process. You rock Eric!

Expensive but they make it seem worth it with their high level of customer service

The service team here is top notch and very organized. The online booking is very convenient and they still make sure that the selected service is what you intended, which is great. They go over everything with you ahead of time and the waiting area is convenient and full of extras to keep you comfortable. They’re able to give you the cost estimate right away so there is no shock when going to pay. They do a full check of the car which is great to see when I’ll be needing additional services. Highly recommend using Gary Force ...

Helped me out so I could get cross country in time for a special event and beat an ice storm. Greatly appreciated. Polite and efficient.

Very courteous and quickly on the service that was needed. Thoroughly checked all the parts on the automobile for a perfect performance. Would definitely recommend this dealership to all.

My experience with Gary Force Acura was exceptional from start to finish. Mr. Terry was very professional and super friendly and my appointment was not as long as I thought it would be.

My Acura RDX has been serviced at Gary Force Acura since I bought it new in 2017. I love my car, and appreciate the service it has received at this dealership. The service advisor keeps me well-informed of any needs, the waiting area is comfortable (with social distancing), and the entire area is kept very clean. The coffee and snacks are a bonus

I have been a Gary Force Acura customer since 2000 and their customer service is the reason they are the only car dealership I use. Their service department is excellent, their employees are the best and I will continue to use them as long as I own a car. All the employees are friendly, caring and never to busy to help and Tony is the best… I know I can, ALWAYS, trust Tony to explain every procedure that was done and why it was done, be honest and treat me right.. I highly recommend Gary Force Acura…

Trey was an amazing, non-pushy car salesman with a wonderful cheerful personally. I was about to buy a new car with easy and in a timely manner that i needed.

Terry did a great job in explaining what needed to done and getting it done in a remarkably brief time. The mileage on my MDX is 116K, but it drives as smoothly as the day I bought it. As always, I appreciate the professionalism and friendliness of the staff at Gary Force Acura. Sincerely, Ray Stone Ray Stone

Terry Chapman, Liz and their team were extremely helpful during my service visit this week. While driving back to the dealership in my "loaner" car, I had a flat tire. I called Terry to let them know about the flat and that I would be later than expected arriving to pick up my car. Terry and Liz arranged for a tow truck to come and pick up the car and take me back to the dealership. Within 45 minutes, the two truck picked up me up along with the car and we were headed back to Cool Springs. This ...

Great service experience as usual. Scheduling to friendliness of staff all very pleasant.

Friendly service. Wait room is big and clean.

Tim helped create one of the best customer service experiences I have had. He helped fix all issues with my vehicle and even had it washed before it was ready for me. Thank you very much!!

My service tech Tim is trustworthy and knowledgeable; that type of service is priceless.

Tony was great, always willing to help. I appreciate him greatly, he is an asset to the dealership. Look forward to next service with his assistance.

Best customer service.

I was shown a professional service team. I was kept up to date for every step of the process and was able to utilize a loaner during the lengthy wait for the needed part to come in. Tony answered all of my questions and was very sympathetic to my unexpected needs. This was my first time utilizing the service department and I was pleasantly surprised with the high level of customer service. Thank you for showing you take pride in your work and have a goal to ensure your customers are satisfied.

Great service from start to finnish. Car was completed, cleaned and returned as promised. Terry kept me informed as the work was being completed. Thanks for the service.

Just traded in my 2019 Acura for a new 2022 model at Gary Force Acura in Brentwood. The entire transaction was easy and stress free. My salesman was Sam Lavender. He was great to work with. Great experience.

As always, this dealership and specifically the service team provide an overall great customer service experience. The only reason I did not rate this visit excellent was because they forgot to reset the maintenance Minder on the car.

(Translated by Google) Beautifull (Original) Hermosa

We have been customers of Gary Force Acura, Brentwood, TN for many years. In fact, we have purchased or leased 13 vehicles there over the years. The vehicles speak for themselves for their quality and performance. Better yet, the management, sales, parts and service people there, are top notch and provide unmatched assistance and service among their peers. That’s what keeps us coming back and recommending them to everyone!

Great service I really enjoy this dealership

Experience with everyone I met during my vehicle purchase was outstanding and enjoyable, so professional and informative on all aspects of the purchase processes. Mr. Green did superb and excellent job handling everything I required as a client. Appreciated it all greatly.

Amazing customer service. Sam Lavender made the car buying experience enjoyable and effortless.

I had a great experience at Gary Force Acura. Trey Butler provided great customer service. He kept me abreast of the status of my 2022 Acura MDX, during the building stage. He is a great person to work with. Very thorough and caring attitude!

Terry and the service department at Gary Force is the best anywhere. They have you in and out at both check in and check out. You don't spend wasted time dropping off and picking up your car. They are prompt, courteous, fairly priced and have excellent communication with you. I would recommend them to anyone who is wondering.

The service team is amazing! Tim did a great job explaining what needed to be done and the estimated cost.

Ryan was amazing from the first handshake! A great experience. The professional attitude permeates this dealership. C.J. Followed up with stellar treatment. Thank you to Gary Force Acura for coming through again.

Gary Force Acura is the best dealership and the most professional, and has excellent personal customer service. We had a trailer hitch installed and a minor repair to the Bluetooth system and they even found a problem I had not noticed and repaired it too under warranty. They are totally trustworthy and do a great job. Very pleasant to work with.

We had a great experience at Gary Force Acura! Trey was wonderful! He kept us informed during the entire process and went above and beyond to make sure that we had a great buying experience. We worked with Trey in person, through texts, and via email and he was able to have everything ready for us the day we picked up our vehicle. If you are like me and hate spending all day at the dealership, Trey is your guy because we were in and out in under 2 hours and that included the test drive. I highly recommend the dealership ...

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We always contact Tim when scheduling a service. He is the best. He answers all of our questions and his recommendations are sound and reliable. He makes us feel very comfortable and we would unconditionally recommend him and Gary Force Acura to anyone. Todd in Sales is awesome, too. We first met him in 2019 when we bought our MDX. The guy is amazing and always calls me by my last name when we drop our car off even though we don't service our cars but once a year. I wonder what his secret is in remembering people's names ...

cant say enough great things about not only my sales consultant Sam Lavender but the ENTIRE staff from sales, service, office staff, finance, management , and all support staff. Sam is AWESOME highly recommend seeing him if in the market for a car. great all around experience from start to finish. HIGHLY RECOMMEND Gary Force Acura...

I love coming to Gary Force Acura to have my vehicle serviced. The staff is always friendly and makes sure to go over all of the services scheduled and any further recommendations for my vehicle. Thank you GFA for the great customer service over the years!