It is obvious that Chris is passionate about the Acura brand. He was very helpful in getting us into a new MDX for a fair price and didn’t require hours of sitting in the dealership. It was easy communicating with him over the phone, and in person.

Not great nor accurate communication.

Smooth process getting a new vehicle. Shout out to Chris Moosekian

I bought an Acura MDX for my wife from this dealership, and she has taken it there for service throughout the nearly ten years she has driven it. I recently realized that during all that time, they never recommended replacing her battery or warned her about its age! I never audited what maintenance they did or specifically asked about the battery because I expected the professionals inspecting and servicing the vehicle would recommend replacement when appropriate. That expertise is part of what customers are paying for. Even if the battery continued passing their tests, its extraordinary age should at least ... Read More

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Google - Sep 11, 2026

I bought an Acura MDX for my wife from this dealership, and she has taken it there for service throughout the nearly ten years she has driven it. I recently realized that during all that time, they never recommended replacing her battery or warned her about its age! I never audited what maintenance they did or specifically asked about the battery because I expected the professionals inspecting and servicing the vehicle would recommend replacement when appropriate. That expertise is part of what customers are paying for. Even if the battery continued passing their tests, its extraordinary age should at least have prompted a conversation about the risk of failure. We now have no faith in their inspection process and will not return. Edit to add my reply to the owner's response: That is a false choice. You did not have to tell us the battery had failed or pressure us into replacing it. You could simply have said, "The battery is nearly ten years old. It passed today's test, but it is well beyond its typical lifespan and could fail without warning." Then we could have made an informed decision. That is what professional advice looks like. And yes, I expect to be held to that same standard: identify risks, communicate them clearly, and respond professionally when someone raises a concern. We were paying customers for ten years, not recipients of a favor. Responding to legitimate feedback with sarcasm, a personal jab about my career, and a request for "leniency" only reinforces why we no longer trust this dealership. Owner's original response: "Alex had we recommended you have your battery replaced with a test that said otherwise you would have been writing a review that said we were trying to sell you something that didn’t need to be replaced. We have been taking care of you for 10 years ( per your review) and 1 time in 10 years you feel like something didn’t go the way you felt like it should and now we are a terrible dealership and you don’t trust us. I hope whatever you do for a living you are being held to the same standard that you seem to be holding g others to. We will continue to do our best to live up to your expectations but it would be nice if you had a just a small amount leniency"

Highly recommend Wonderful service. Best pressure free deal I’ve ever done. Would easily do it all over again. Work with Chris and he will make sure you are FULLY taken care of.

I bought a Kia telluride from this dealer today after looking for the right deal for quite some time Chris was a PHENOMENAL salesman and really the only person I’ve wanted to work with thus far after hunting day and night for the right car, package, color, etc and they made the financial aspect extremely easy. They had the car squeaky clean,with a full tank of gas, and fully serviced & ready to roll off the lot. Car fax in hand. Chris was professional, knowledgeable and very personable, and allowed plenty of time to test drive and get ... Read More

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Google - Sep 6, 2026

I bought a Kia telluride from this dealer today after looking for the right deal for quite some time Chris was a PHENOMENAL salesman and really the only person I’ve wanted to work with thus far after hunting day and night for the right car, package, color, etc and they made the financial aspect extremely easy. They had the car squeaky clean,with a full tank of gas, and fully serviced & ready to roll off the lot. Car fax in hand. Chris was professional, knowledgeable and very personable, and allowed plenty of time to test drive and get the feel for our options. The financial manager was awesome too, he laid everything out, explained all of the offers, warranties, add ons, and allowed us to THINK, and no one at that dealership made me or my husband ( who is against buying from dealers) feel pressured. Literally. Best experience ever.

Lenny was awesome. I highly recommend them , Great experience, Quick easy and very informative. I would buy from them again.

I recently purchased a vehicle from Sam at Gary Force Acura, and I couldn’t be more impressed. From the moment I walked in, Sam made the entire process comfortable, transparent, and an overall enjoyable experience. Sam took the time to really listen to what I was looking for and helped me stay within my budget while still getting the package and must have features I wanted—without any high-pressure tactics. His product knowledge of the MDX was excellent; he clearly explained the differences between models, packages, and financing options. What stood out most was Sam’s friendly approach and ... Read More

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Google - Aug 23, 2026

I recently purchased a vehicle from Sam at Gary Force Acura, and I couldn’t be more impressed. From the moment I walked in, Sam made the entire process comfortable, transparent, and an overall enjoyable experience. Sam took the time to really listen to what I was looking for and helped me stay within my budget while still getting the package and must have features I wanted—without any high-pressure tactics. His product knowledge of the MDX was excellent; he clearly explained the differences between models, packages, and financing options. What stood out most was Sam’s friendly approach and I felt he genuinely wanted to find the right car for me. We went for a test drive, and upon making my decision, Sam checked their inventory and offered me the model and color I wanted. Then Sam drove me to see my future car which still had the plastic on the inside, so it was truly brand new! The paperwork and financial process was efficient, clearly explained, and without any pressure. Both Sam and Trey took the time to ensure I understood everything I was signing. I’ve purchased many cars before, and this buying experience was by far the best one I have had. I walked away confident, well-informed, and genuinely happy with both the vehicle and the experience. Sam is the kind of salesperson who restores your faith in the car-buying process . If you’re in the market for a new vehicle, ask for him specifically, you won’t regret it. Five stars without hesitation, thanks Sam!

I've been going to Acura for awhile for maintenance and services on my ILX. They have always done a wonderful job. Most recently I had an active recall on my vehicle and I was able to get my car scheduled pretty easily. Additionally, they were accomodating to fit my schedule, and even helped to patch up a loose splash shield. Jay from the service dept was particularly helpful and made sure to keep me updated throughout the day. Lastly, I was able to easily secure a loaner car prior to my appointment. I enjoyed the MDX 2026 loaner and enjoyed ... Read More

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Google - Aug 7, 2026

I've been going to Acura for awhile for maintenance and services on my ILX. They have always done a wonderful job. Most recently I had an active recall on my vehicle and I was able to get my car scheduled pretty easily. Additionally, they were accomodating to fit my schedule, and even helped to patch up a loose splash shield. Jay from the service dept was particularly helpful and made sure to keep me updated throughout the day. Lastly, I was able to easily secure a loaner car prior to my appointment. I enjoyed the MDX 2026 loaner and enjoyed seeing the updated features and tech. I will definitely consider an Acura again in the future when I need to purchase a new vehicle. Overall , great service and highly recommend Gary Force Acura.

Very disappointed with the service. We were traveling from another state when our Acura developed a problem and several warning lights appeared on the dashboard. We came to this dealership around 10:00 AM on Saturday, hoping they could at least perform a basic diagnostic to identify the issue. Instead, we were told they couldn’t help us simply because it was Saturday and because we were from out of state. This was extremely frustrating, especially considering the service department is open until 6:00 PM on Saturdays. We weren’t asking for a major repair—just a diagnostic to help us understand whether ... Read More

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Google - Aug 1, 2026

Very disappointed with the service. We were traveling from another state when our Acura developed a problem and several warning lights appeared on the dashboard. We came to this dealership around 10:00 AM on Saturday, hoping they could at least perform a basic diagnostic to identify the issue. Instead, we were told they couldn’t help us simply because it was Saturday and because we were from out of state. This was extremely frustrating, especially considering the service department is open until 6:00 PM on Saturdays. We weren’t asking for a major repair—just a diagnostic to help us understand whether it was safe to continue our trip. It’s very disappointing that an Acura dealership would turn away travelers in need without even attempting to assist. I expected much better customer service and support from a premium brand. I cannot recommend this dealership based on our experience.

We had bought a used Acura locally where we live and added the extended warranty. We started having trouble with both the driving assist functions as well as the A/C. We took it to Gary Force as that was the closest Acura dealership to us. The repairs needed took two weeks and required a complete replacement of her A/C system & replacement of the camera system. But during this whole time, Tim stayed in touch and kept us up-to-date!! He was so great to work with on this and cared about finding/solving the problem. More than a 5... Read More

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Google - Jul 31, 2026

We had bought a used Acura locally where we live and added the extended warranty. We started having trouble with both the driving assist functions as well as the A/C. We took it to Gary Force as that was the closest Acura dealership to us. The repairs needed took two weeks and required a complete replacement of her A/C system & replacement of the camera system. But during this whole time, Tim stayed in touch and kept us up-to-date!! He was so great to work with on this and cared about finding/solving the problem. More than a 5-star service for sure!! Can’t say enough good about Tim and his customer service!!

We had bought a used Acura locally where we live and added the extended warranty. We started having trouble with both the driving assist functions as well as the A/C. We took it to Gary Force as that was the closest Acura dealership to us. The repairs needed took two weeks and required a complete replacement of her A/C system & replacement of the camera system. But during this whole time, Tim stayed in touch and kept us up-to-date!! He was so great to work with on this and cared about finding/solving the problem. More than a 5... Read More

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Facebook - Jul 31, 2026

We had bought a used Acura locally where we live and added the extended warranty. We started having trouble with both the driving assist functions as well as the A/C. We took it to Gary Force as that was the closest Acura dealership to us. The repairs needed took two weeks and required a complete replacement of her A/C system & replacement of the camera system. But during this whole time, Tim stayed in touch and kept us up-to-date!! He was so great to work with on this and cared about finding/solving the problem. More than a 5-star service for sure!! Can’t say enough good about Tim and his customer service!!

Twelve years ago we met Eric and were impressed with his knowledge of the MDX we ultimately purchased and his approach to us. We have remained in touch throughout the years usually during scheduled maintenance appointments. It was an easy decision to contact him when we considered trading for a new MDX. We have always appreciated his straightforward and honest approach with us. We are fortunate to have made a connection with Eric all those years go. BTW, the new MDX we purchased yesterday is an incredible upgrade from the one we have enjoyed for the last 12 years.

Overall great experience! From my initial phone consultation with Tyler B and traveling to Brentwood from out of state, then driving back in the perfect vehicle for me! Tyler was very attentive, informative, and stayed in touch! The financing options were very reasonable. All the boxes have been checked off. Loving my certified pre-owned RDX!

Very disappointed with the internet sales rep. Was very engaged and attentive but because I wanted to speak with someone in finance, completely stopped responding. Very disappointed.

Chris is the best in the business! Professional, makes the process easy as possible & great in every aspect. If you are looking for a car i HIGHLY recommend him

Best service we have experienced in middle Tennessee! Superior pricing, nice lounge area if you have to wait! It beats Lexus and BMW!

Tyler Barrett was outstanding from start to finish. He was knowledgeable, patient, and incredibly professional throughout the entire process. He took great care of our family and made sure we felt comfortable and informed every step of the way. Thanks to Tyler, we drove home in a beautiful car that we absolutely love. Highly recommend working with him.

Gary Force Acura and their team are top quality. I drive 1.5 hrs to get my car serviced by them due to the despicable Acura dealership that is local to me. They have the best advisors and customer service. I am always updated and receive videos of what was done with my vehicle. I have never been disappointed by them. I highly recommend getting your vehicle serviced by them!

We just purchased a used Acura for my wife's new car. Everyone was exceptionally helpful. The financial officer was friendly and explained everything well. I would highly recommend Gary Force Acura in Brentwood, TN.

Eric made buying my next car super easy!

STAY AWAY!!! Dishonest dealings!!! Daughter/son in law ought a 2015 Acura RDX for our granddaughter! Paint chips were covered up with wax until car washed twice!!! Now they refuse to make it right!!!

We had a great experience at Gary Force Acura. Terry Hill was an awesome salesman. The finance department was great. We were in and out with a 2025 Acura RDX in about 2 hours from test driving. Love my new ride!!!!!

the staff never help anybody or maybe good with someone?

Was very easy to negotiate my deal. Price was good, Chris( my sales representative) was extremely knowledgeable on the vehicles he sold, and all vehicles in general. Left no questions unanswered, and made the process easy.

Sales and Finance very personable. Great knowledge of the vehicle and finance process was quick and easy.

Lenny was awesome!!!!

Terry was great in the sales process and Don in the finance area.

Took my Acura for inspection and oil change. They did identify an oil leak. Great job guys. And I paid a premium price.

Eric Green is an excellent salesperson. This is our 3rd Acura MDX purchased from Gary Force. All of their staff was very polite and friendly.

I have bought cars from multiple dealerships in my life and will say that Gary Force Acura was by the fair the best experience. Great trade in value and you get the sense that they really want to help the customer, not prey on them. Go talk to Terry.

Great service from start to finish. Cameron was a great help with getting the deal done. Lenny was very professional on the completion of the sale and explained everything on the vehicle. Lenny was exceptional and took very good care of making sure my daughter was surprised with her new RDX and that she knew how to operate all the tech options on the vehicle. By far the best dealership that we have visited in the last 6 months.

We recently purchased an Acura RDX from Gary Force Acura, and the experience was excellent from beginning to end. From the day we first walked through the door to completing our purchase a few days later, everything was smooth and professional. Terry Hill, our Sales Consultant, was first class in every way—knowledgeable, helpful, and genuinely great to work with. We’ve also been contacted by others in the organization offering assistance if needed, which speaks volumes about their customer care. We love our Acura RDX and could not be happier with our experience at this dealership.

Just recently purchased a 2025 Acura ADX with help from Cameron. Cameron was the only associate that greeted me upon arrival and assisted me immediately every step of the way. I told him my wants and he showed me several cars that fit what i was looking for and explained everything thoroughly. He was very friendly and professional and I can’t thank him enough for helping me through this process. The finance team was exceptionally helpful as well made the car buying process smooth and easy, overall I am very happy with my new purchase and look forward to being ... Read More

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Google - May 5, 2026

Just recently purchased a 2025 Acura ADX with help from Cameron. Cameron was the only associate that greeted me upon arrival and assisted me immediately every step of the way. I told him my wants and he showed me several cars that fit what i was looking for and explained everything thoroughly. He was very friendly and professional and I can’t thank him enough for helping me through this process. The finance team was exceptionally helpful as well made the car buying process smooth and easy, overall I am very happy with my new purchase and look forward to being in the Acura family!

If you are interested in a calm and educational experience, as you shop for your new car, Cameron at Gary Force Acura is your guy. He is very educated on the vehicles and not pushy at all. During my first visit he "sold me" on my new Acura RDX!

We were beyond happy with our experience at Gary Force Acura. Our Sales Advisor was Terry Hill. Terry was enthusiastic and helpful. We didn’t make an appointment but was greeted like he was expecting us. We knew the car that we wanted to see and yes, he was that familiar with the dealership’s inventory that he took us right to the car 🙌🏽 Overall, this dealership and Mr. Terry Hill get a 5-Star rating and the car is gorgeous ⭐️

I wish i can give this place a worser rating than 1 star , terrible business salesmen are terrible and i would never try to inquire about a vehicle ever at this place.

Very unprofessional and rude

Great experience purchasing a car from Cameron Hayes and always terrific service department servicing the Acuras I have owned over the years.

I received first class service from the time inquired online,about the vehicle that I was interested in,until the day that I drove it off the lot.

My wife and I purchased two MDX from this dealership from Cameron. He was excellent and no bs back and forth. We totally recommend him and this dealership.

From a low pressure, but highly informative test drive to consistently prompt responses to requests for information, and finally, a quick and easy closing for paperwork the team at Gary Force Acura were great to work with.

Best dealership in middle Tennessee! Always helpful and make the process so easy. Mike is the perfect salesman helpful in finding what I need. I have got my last seven vehicles from Mike and wouldn’t go anywhere else!

Tyler was very knowledgeable and friendly. He worked with us on pricing and got us exactly what we wanted!

Outrages down payments. Since the beginning my wife and I were very specific no down payment and they continue running your credit to end it up denying you . Glad that other dealer down the corner approve us without no down payment needed.

I asked diagnostic for my vehicle, they fixed it from warranty even though another dealership claimed the warranty fix before. I believe other dealership just band-aid the problem. Gary force Acura actually fixed my car PROPERLY. Thank you Jamie

Lenny was so kind and helpful. He understood exactly what we were looking for and he did everything he could to help me find a great Acura ADX for my daily drive. Trey in finance was a pleasure to work with and didn't pressure me in any way. Finally, Matt in vehicle delivery was so knowledgeable and very kind as well and went over every feature. Highly recommend! This is a great dealership! Thank you Lenny, Trey, and Matt!

This afternoon, I scheduled a test drive for a specific car. It was confirmed by the dealership and then more specifically by a salesman who was planning to meet me. I stayed in contact with him by sharing my ETA with traffic, he never indicated there was any issue. After a 40 minute drive, I arrived at the dealership only for the salesman to immediately inform me that someone had just bought the car that I was going to test drive. Hey, it happens. What I have a problem with is that I was in communication with him to ensure my ... Read More

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Google - Feb 28, 2026

This afternoon, I scheduled a test drive for a specific car. It was confirmed by the dealership and then more specifically by a salesman who was planning to meet me. I stayed in contact with him by sharing my ETA with traffic, he never indicated there was any issue. After a 40 minute drive, I arrived at the dealership only for the salesman to immediately inform me that someone had just bought the car that I was going to test drive. Hey, it happens. What I have a problem with is that I was in communication with him to ensure my arrival time was not an issue, and he couldn't be bothered to inform me that the car that I drove down to see was in the process of being purchased. Immediately and indefinitely lost my business.

I recently had over $4,500 of maintenance done on my 2015 Acura MDX at Gary Force Acura in Brentwood, TN. While Tim, the service manager, was professional, I’m extremely disappointed with the workmanship and follow-up. After the ball joint repair, I found dark grease sprayed all inside my wheel and a black rubber strap with hooks left hanging from my strut — clear signs of sloppy work. When I brought it to the service department’s attention, the issue was downplayed as if it were nothing. I expected accountability and honesty from a certified Acura service center, not dismissive attitudes and questionable ... Read More

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Google - Nov 12, 2025

I recently had over $4,500 of maintenance done on my 2015 Acura MDX at Gary Force Acura in Brentwood, TN. While Tim, the service manager, was professional, I’m extremely disappointed with the workmanship and follow-up. After the ball joint repair, I found dark grease sprayed all inside my wheel and a black rubber strap with hooks left hanging from my strut — clear signs of sloppy work. When I brought it to the service department’s attention, the issue was downplayed as if it were nothing. I expected accountability and honesty from a certified Acura service center, not dismissive attitudes and questionable integrity. I hope management takes this seriously and reaches out to resolve it.

I tried to purchase a vehicle here. I myself credit was not the best so I had to have a co signer which I did! They still didn’t want to help called me saying they couldn’t do anything yet my co signer has a 750. Pretty much they didn’t want to make a sale!! They saying is go back to the ones that take care of you. That I did and I found this beauty!! Proud new owner that you Victory Nissan for all your help.

I scheduled a key fob programming appointment for my Acura two weeks in advance and was told the process would take about an hour. I had purchased OEM key fobs from another Acura dealer because they offered a better price, had them shipped in, and brought to the appointment. I arrived at 7:50 AM and didn’t leave until 12:45 PM. During that five hour time frame, the service team told me they were having “trouble” with the keys and repeatedly asked where I had purchased them. When I mentioned that I would call the other Acura dealership to confirm the fobs ... Read More

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Google - Oct 14, 2025

I scheduled a key fob programming appointment for my Acura two weeks in advance and was told the process would take about an hour. I had purchased OEM key fobs from another Acura dealer because they offered a better price, had them shipped in, and brought to the appointment. I arrived at 7:50 AM and didn’t leave until 12:45 PM. During that five hour time frame, the service team told me they were having “trouble” with the keys and repeatedly asked where I had purchased them. When I mentioned that I would call the other Acura dealership to confirm the fobs were genuine OEM parts, my car was suddenly programmed successfully—just 12 minutes later. Not only did the appointment take five hours instead of one, but the experience also felt like a bait-and-switch. It seemed as though the service staff were hoping I had bought non-OEM keys so they could sell me theirs at nearly three times the price. This kind of upselling behavior—especially when tied to commissions or quota—doesn’t reflect well on the dealership’s integrity or faith the service techs know all the parts of thier jobs. To make matters worse, I was charged an additional $12.95 for unspecified “supplies.” What supplies were needed when I brought them the keys!? When “service” is part of your job title, it should actually mean providing GOOD service, good communication, and a good outcome for the customer. Unfortunately, this team fell far short of that standard.

Sales experience with the salesman was very pleasant and probably the best we've had in 40 years of buying cars. The finance process was poor and took twice as long as it should have taken, based on other dealership experiences. The service department experience deserves a negative star. You can't make appointments online easily, they don't return calls (including the service management staff), the reminders and follow-through/explanation are horrible. Worst service experience we've ever had at a dealership, and as a result, we will never use Gary Force or buy an Acura again. The service is ... Read More

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Google - Oct 6, 2025

Sales experience with the salesman was very pleasant and probably the best we've had in 40 years of buying cars. The finance process was poor and took twice as long as it should have taken, based on other dealership experiences. The service department experience deserves a negative star. You can't make appointments online easily, they don't return calls (including the service management staff), the reminders and follow-through/explanation are horrible. Worst service experience we've ever had at a dealership, and as a result, we will never use Gary Force or buy an Acura again. The service is so bad, we now go to Darrell Waltrip Honda in Franklin.

Drove 1hr 30 mins for an appointment I set 2 weeks ago and they said it was the soonest I could come in. Well I was under 24000 miles for my free oil change that comes with the car. Got there with 26000 because of the wait they said they couldn’t cover it. Also drove up because the dash is lifting on a 2023 Acura tlx and explained to the guy on the phone that was the main thing to be looked at so of course when I get there on a Saturday for MY Appointment we don’t do that on Saturdays!!!! Again ... Read More

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Google - Sep 20, 2025

Drove 1hr 30 mins for an appointment I set 2 weeks ago and they said it was the soonest I could come in. Well I was under 24000 miles for my free oil change that comes with the car. Got there with 26000 because of the wait they said they couldn’t cover it. Also drove up because the dash is lifting on a 2023 Acura tlx and explained to the guy on the phone that was the main thing to be looked at so of course when I get there on a Saturday for MY Appointment we don’t do that on Saturdays!!!! Again all my time and gas was wasted and guess what this is the only Acura in the area.

We have had trouble with our 2023 Acura MDX Type S from the beginning. Two months into ownership, the fuel pump went out and it would quit running. The dealership had it for 3 months while waiting for a part and instead of my new car, I drove a loaner. Several other issues have came up and the dealership would fix them. However, the service manager retired and new management has taken over. The latest issue is the car started to smell like cat pee and we discovered that the carpet on the front passenger side was soaked. So after another 2 1/2 hour ... Read More

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Google - Aug 5, 2025

We have had trouble with our 2023 Acura MDX Type S from the beginning. Two months into ownership, the fuel pump went out and it would quit running. The dealership had it for 3 months while waiting for a part and instead of my new car, I drove a loaner. Several other issues have came up and the dealership would fix them. However, the service manager retired and new management has taken over. The latest issue is the car started to smell like cat pee and we discovered that the carpet on the front passenger side was soaked. So after another 2 1/2 hour trip, one way, to the dealership, a clogged air conditioner drain was found to be the problem. My car still smells, the carpet wasn't cleaned, and I was basically told they don't have the manpower to do that and sorry about your luck. I own a $78,000 piece of junk that stinks. Gary Force Acura needs to step up.

We have had trouble with our 2023 Acura MDX Type S from the beginning. Two months into ownership, the fuel pump went out and it would quit running. The dealership had it for 3 months while waiting for a part and instead of my new car, I drove a loaner. Several other issues have came up and the dealership would fix them. However, the service manager retired and new management has taken over. The latest issue is the car started to smell like cat pee and we discovered that the carpet on the front passenger side was soaked. So after another 2 1/2 hour ... Read More

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DealerRater - Aug 5, 2025

We have had trouble with our 2023 Acura MDX Type S from the beginning. Two months into ownership, the fuel pump went out and it would quit running. The dealership had it for 3 months while waiting for a part and instead of my new car, I drove a loaner. Several other issues have came up and the dealership would fix them. However, the service manager retired and new management has taken over. The latest issue is the car started to smell like cat pee and we discovered that the carpet on the front passenger side was soaked. So after another 2 1/2 hour trip, one way, to the dealership, a clogged air conditioner drain was found to be the problem. My car still smells, the carpet wasn't cleaned, and I was basically told they don't have the manpower to do that and sorry about your luck. I own a $78,000 piece of junk that stinks. Gary Force Acura needs to step up.

Read at DealerRater

Problems occurred after the purchase. Acura owners manual is less than 150 pages. Compare that to my 2019 Honda Pilot owners manual that is over 725 pages. Info in manual is cursory with no reference to obtain additional info and ZERO detail to do any maintenance by the owner. I down rated the review by two stars for this and an additional star for the salesman's response to my request for getting more information. There is no factory printed or online service manual. Only option is to spend $30 per day for online access to get even the simplest maintenance details like how ... Read More

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Google - May 5, 2025

Problems occurred after the purchase. Acura owners manual is less than 150 pages. Compare that to my 2019 Honda Pilot owners manual that is over 725 pages. Info in manual is cursory with no reference to obtain additional info and ZERO detail to do any maintenance by the owner. I down rated the review by two stars for this and an additional star for the salesman's response to my request for getting more information. There is no factory printed or online service manual. Only option is to spend $30 per day for online access to get even the simplest maintenance details like how to change engine and cabin air filters, oil change procedure, torque values. My opinion is that corporate Acura is forcing more people to use the dealers service shops where you will be overcharged for whatever you have done. Of course you don't know any of this until after you have bought the car. You won't see this review on their website as they only post the five star ones.

Problems occurred after the purchase. Acura owners manual is less than 150 pages. Compare that to my 2019 Honda Pilot owners manual that is over 725 pages. Info in manual is cursory with no reference to obtain additional info and ZERO detail to do any maintenance by the owner. I down rated the review by two stars for this and an additional star for the salesman's response to my request for getting more information. There is no factory printed or online service manual. Only option is to spend $30 per day for online access to get even the simplest maintenance details like how ... Read More

Full review text opened.

DealerRater - May 5, 2025

Problems occurred after the purchase. Acura owners manual is less than 150 pages. Compare that to my 2019 Honda Pilot owners manual that is over 725 pages. Info in manual is cursory with no reference to obtain additional info and ZERO detail to do any maintenance by the owner. I down rated the review by two stars for this and an additional star for the salesman's response to my request for getting more information. There is no factory printed or online service manual. Only option is to spend $30 per day for online access to get even the simplest maintenance details like how to change engine and cabin air filters, oil change procedure, torque values. My opinion is that corporate Acura is forcing more people to use the dealers service shops where you will be overcharged for whatever you have done. Of course you don't know any of this until after you have bought the car.

Read at DealerRater

All of the service department people are wonderful but the lady who answers the phone is so rude and should not be in customer service. I’ve called several times over the last year and she is always short with me and makes me feel like my call is a total inconvenience to her. Makes me hesitant to call again!

I own an Acura MDX that was affected by the connecting rod recall announced in early 2023. Since March, I have been diligently contacting my local dealer to get updates and schedule the necessary repairs. Unfortunately, my experience has been nothing short of frustrating. Despite my persistent efforts, I have been on a waiting list for almost a year with no resolution in sight. Each time I call for an update, I am directed to a voicemail and no-ones will call back. This lack of communication and transparency is incredibly disappointing, especially considering the potential severity of the issue. The recall ... Read More

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Google - Dec 4, 2024

I own an Acura MDX that was affected by the connecting rod recall announced in early 2023. Since March, I have been diligently contacting my local dealer to get updates and schedule the necessary repairs. Unfortunately, my experience has been nothing short of frustrating. Despite my persistent efforts, I have been on a waiting list for almost a year with no resolution in sight. Each time I call for an update, I am directed to a voicemail and no-ones will call back. This lack of communication and transparency is incredibly disappointing, especially considering the potential severity of the issue. The recall itself is concerning, as it involves internal damage to the connecting rod bearings, which could lead to engine failure and increase the risk of a crash or fire12. Given the seriousness of the problem, I expected Acura to handle this matter with urgency and provide clear, timely updates to affected customers. As a loyal Acura customer, I am deeply dissatisfied with how this recall has been managed. I hope that Acura will take immediate steps to improve their communication and expedite the repair process for all affected vehicles.

Disappointed in the lack of assistance. My husband and I came to the dealership to look at cars to purchase (we're only in town for the week to buy him something for his move back here in two weeks), and not a single person acknowledged us. One employee was assisting another gentleman on the lot ( we even came over and looked at the same vehicle) and we were still not acknowledged. I did not expect him to leave his client for us, but at the least say hello and see if he could get us in touch with someone ... Read More

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Google - Nov 20, 2024

Disappointed in the lack of assistance. My husband and I came to the dealership to look at cars to purchase (we're only in town for the week to buy him something for his move back here in two weeks), and not a single person acknowledged us. One employee was assisting another gentleman on the lot ( we even came over and looked at the same vehicle) and we were still not acknowledged. I did not expect him to leave his client for us, but at the least say hello and see if he could get us in touch with someone to assist us. We were on the lot for at least 30 minutes and not once encountered anyone. If it helps, the Lexus dealership next door also didn't help us either. I assume both of these dealerships don't need any sales. We will be driving further out to take our business.

Service department person I talked to was condensing and rude. I’m new to Tennessee and will not be using this dealership

We have had the worst service experience ever just trying to get regular oil change/maintenance. Made a 7:30 am appt. and they still hadn’t started on car at 2:00. We left work to go pick it up and take somewhere else. Spoke with Tim Durbin and all he did was make excuses. I asked for the keys so we could leave and I would never be back and he told me the had car just went back to be serviced and it would be about 15 minutes. I mentioned this point I don’t trust them to do the expected work. ... Read More

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Google - Sep 29, 2024

We have had the worst service experience ever just trying to get regular oil change/maintenance. Made a 7:30 am appt. and they still hadn’t started on car at 2:00. We left work to go pick it up and take somewhere else. Spoke with Tim Durbin and all he did was make excuses. I asked for the keys so we could leave and I would never be back and he told me the had car just went back to be serviced and it would be about 15 minutes. I mentioned this point I don’t trust them to do the expected work. He stated that he was offended. Well, I was offended by the customer service. We waited another 30 -45 mins and the car was ready. It was 182.00 as it always is for my oil change/tire rotation. I did get a battery for key faub. A few days later, the push to start button is not working and when car is put in reverse it starts to jerk. I have never had any problems up until this point. Yes, I absolutely think they intentionally did something or didn’t do something to the car. I can’t help but think it’s because I’m a woman. Several of the bad reviews are from women. My next purchase will not be from Gary Force Acura! I strive on treating others as you would have them treat you. Customer service is everything to me and the Service department is awful. There was no apology at the time so please don’t follow up with an insincere response. I am doing this for myself, my daughter, and others.

Sales was good. Got up at 3:30 AM to bring a friend over 300 miles to buy a car. Finance department sucks. An hour and 10 minutes after appointment time they get to her. We drive 330 miles and are on time. What is their excuse??🤬🤬🤬

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I dropped off my car for service today, and the guy who spoke with me was very rude, let alone barely even letting me talk to him. I tried to show him a code that my car was reading but I had no dash lights or anything. Before I could even show him the picture of the code he cut me off and said “no need, it’s the battery” Keep in mind the entire time im trying to talk to him he is just being utterly rude.. I told him that it was not just the battery and that ... Read More

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Google - Sep 3, 2024

I dropped off my car for service today, and the guy who spoke with me was very rude, let alone barely even letting me talk to him. I tried to show him a code that my car was reading but I had no dash lights or anything. Before I could even show him the picture of the code he cut me off and said “no need, it’s the battery” Keep in mind the entire time im trying to talk to him he is just being utterly rude.. I told him that it was not just the battery and that I had a circuit issue. He was still refusing to listen to me and keep implying that I just had a weak battery. I even tried telling him my car would not jump start with a regular car but only a Tesla could jump it for me. He then replied back saying that a regular jumper box should do the job, when I tried using a jumper box as well, that still did not fix my issue. I hope that I get my car back fully fixed with the issues and not the battery just being “replaced”. I am very disappointed with Acura as I was hoping to speak to someone who is actually willing to let me speak and not cut me off. I do not recommend coming to Gray force Acura in Brentwood Tn. I have never experienced any type of service like this guy today. I forgot to look for his name, but I will keep an eye out for him when I pick up my car.

Important: before buying an Acura call and ask Gary Force service for an estimate for a few routine maintenance items. When you hear these completely insane high prices, you will realize what you are in for. They even nickle and dime you if you pay by credit card, etc. It's unabashedly shameless.

On April 20th, my guy and I went to Gary Force Acura. After walking around the lot for almost 10-15 minutes, no one ever came out to greet us or say one word, so we decided it would be best to leave. We figured that they must've really been busy or had no salespeople available at that time, so leaving was our only option. The next place was Nelson Mazda who apparently was equally busy because not one person came to see if we were there to buy a vehicle or see if we were possibly lost and mistook ... Read More

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Google - May 1, 2024

On April 20th, my guy and I went to Gary Force Acura. After walking around the lot for almost 10-15 minutes, no one ever came out to greet us or say one word, so we decided it would be best to leave. We figured that they must've really been busy or had no salespeople available at that time, so leaving was our only option. The next place was Nelson Mazda who apparently was equally busy because not one person came to see if we were there to buy a vehicle or see if we were possibly lost and mistook the place as a car wash and not a car lot. Well, I really liked both lots, but no service obviously means onward, so my guy suggested CarMax, well, look at there. I ended up getting the car that I really wanted. I guess I should thank both places for not coming out and checking on us. Happy early Mother's Day to me!

Bought a brand new RDX for my daughter found scratches and gouges in the paint they acted like they didn’t know. Ruined the whole experience for us. Careful these people aren’t honest

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Bought a new RDX for my daughter. Found scratches and gouges in the paint. Car should have never been sold or left the lot. Completely ruined my daughter’s experience. Found these people to be dishonest as well. I would never buy from them again. Now someone named owner to reach out to them. Reach out to who??? To do what??? Just shows again how dishonest they are if they really cared they’d reach out to us they have our information. Buyers beware

Just had the rudest, most condescending experience with Lenny. Obviously, he judges folks leading him to think someone might not be able to afford his product. He was not interested in getting to know us before stating that he was unwilling to discuss pricing. Luckily we have worked out an awesome deal with the Acura dealership in Huntsville and are picking up our new Acura MDX there. Gary Force should be ashamed!

Lack of certain experience in some areas.

My 2018 Acura TLX v6 started knocking shortly after receiving a letter in the mail about a crankshaft issue. I called and tried to schedule an appointment, they told me to blow it up. It’ll take 3 years to get all the engines replaced, and it’s based on who needs it the most. A week later it sounds like my car is about to blow up!

I started my car search at the local Honda dealer looking at a Civic Hatchback. That dealer had thousands of dollars in "dealer options" stacked on top of the MSRP. They refused to sell me a car without the. I found out that ALL the area Honda dealers did this. These add ons made the cost of a Civic near the same price as a new Integra. So I went to Gary Force. Todd Murray greeted me and was not your stereotypical high pressure "what can I do to put you in this car today" sales ... Read More

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DealerRater - Jan 25, 2024

I started my car search at the local Honda dealer looking at a Civic Hatchback. That dealer had thousands of dollars in "dealer options" stacked on top of the MSRP. They refused to sell me a car without the. I found out that ALL the area Honda dealers did this. These add ons made the cost of a Civic near the same price as a new Integra. So I went to Gary Force. Todd Murray greeted me and was not your stereotypical high pressure "what can I do to put you in this car today" sales guy. In fact, it was anything but. Very laid back and was there to assist me by answering questions and taking me for a test drive. I ended up purchasing a Certified Preowned Integra for less than the Civic was going to cost me. The F&I experience was fantastic and Trey Butler was awesome. He knew I was a veteran car buyer and he blew through the process in record time, including fighting with my bank to get my debit card daily limit extended so I could make my down payment. As luck would have it, there was a defect with my particular car. One that has not been widespread, but does effect a few units. The service department was excellent. They stayed in contact with me as they waited for the needed parts to arrive. Overall, I'm very happy with both the sales and service departments.

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Visited this dealer back in Dec due to its great reviews. Unfortunately, the sales person made the experience very awkward and made me feel like he was doing me a favor. He even, said to go down the street and buy the other car instead. Maybe he was having a bad day I’m not sure. I did ended up purchasing a car from your competitor (BMW) down the street. I rather spend my money where I’m being taking seriously and not feel dismissed.

Horrible customer service. Scheduled an appointment online and when I called to ask if I could drop off the car the day before they acted like it was some kind of foreign idea and made no sense. I told the guy that I already had an appointment the following day and I wanted to drop off today to avoid the hassle on a day that I have to go to work. He told me that they were not able to get my car in today or tomorrow, I reminded him I already have an appointment. I'm just trying to ... Read More

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Google - Dec 26, 2023

Horrible customer service. Scheduled an appointment online and when I called to ask if I could drop off the car the day before they acted like it was some kind of foreign idea and made no sense. I told the guy that I already had an appointment the following day and I wanted to drop off today to avoid the hassle on a day that I have to go to work. He told me that they were not able to get my car in today or tomorrow, I reminded him I already have an appointment. I'm just trying to drop it off a day early. When I brought a. Loner, he went and looked and told me they had no loaners for today, I said I'm bringing the car in today but I would need a loaner for tomorrow and he seemed to think that that was funny that I would want to come back and pick up a loaner the next day.

I purchased "Pre-paid Maintenance" when I bought the vehicle that pays through 45K miles. When the maintenace light came on, I scheduled the service. They were able to get me in a week later. Then, they call and bumped my appointment. When I dropped off the vehicle at the new date, they called and told me that I had 45,900 miles and it was going to cost $710 for my maintenace. I am pretty sure they accounted for my 45K maintenance when I was charged for the pre-paid maintenance. Then, after delaying my appointment, they put the screws to me. ... Read More

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Google - Dec 14, 2023

I purchased "Pre-paid Maintenance" when I bought the vehicle that pays through 45K miles. When the maintenace light came on, I scheduled the service. They were able to get me in a week later. Then, they call and bumped my appointment. When I dropped off the vehicle at the new date, they called and told me that I had 45,900 miles and it was going to cost $710 for my maintenace. I am pretty sure they accounted for my 45K maintenance when I was charged for the pre-paid maintenance. Then, after delaying my appointment, they put the screws to me. It is about time for a new car. Looks like my Acura streak stops here.

Car was taken to the shop on Thursday evening for an 8 AM Friday appointment. They were supposed to change the oil change the windshield wipers, inflate, a rear low tire check the struts and check wire rear window was not working proximately 9 AM on Saturday stopped by and they said everything was done except the windshield wipers hadn’t been changed in the switch should be about a week week and a half out. After a little discussion, the dealership opted to give a loaner car. Apparently they couldn’t justify all repairs being done then on Monday received a ... Read More

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Google - Nov 22, 2023

Car was taken to the shop on Thursday evening for an 8 AM Friday appointment. They were supposed to change the oil change the windshield wipers, inflate, a rear low tire check the struts and check wire rear window was not working proximately 9 AM on Saturday stopped by and they said everything was done except the windshield wipers hadn’t been changed in the switch should be about a week week and a half out. After a little discussion, the dealership opted to give a loaner car. Apparently they couldn’t justify all repairs being done then on Monday received a call that the truck with the switch was running late later Monday afternoon the dealership called and said the car was ready. My girlfriend drove over to the dealership, finding her car parked, ready to go, but still not having windshield wipers changed , Gary and Service jumped and went and change the windshield wipers. Finally this remember is after that they’ve had the car 36 hours and it was one of the main things they were supposed to do.

Broke my car's Sideview mirror. Initially said they'd repair, month later they won't

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