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Easy appointment and loaner request once I determined how to request the loaner on the web site. They have kept my Acura TL running for 20 years!
Tim at Gary Force and the service staff were very professional and answered all my questions. I took the vehicle in for a Timing Belt Service. Another local establishment told me I needed motor mounts. The staff at Gary Force examined the motor mounts and told me I did not need them. They took the time to explain to me what I should be looking for and what I would feel (vibrations) if the motor mounts were bad. They could have easily said I needed the motor mounts and I would not have known any better. Needless to say I ...
Always very courteous and professional. Tony was great!
Service after the sale is of great importance to me, and I will say, Joel Trail and his service team really do a fantastic job - consistently. If an unforeseen problem arises, it gets fixed. Joel is going to make sure his customers are happy. I couldn't ask for anything more.
As ALWAYS... Excellent fast, friendly service!! Thank you!
T Whom It May Concern,Our experience was wonderful!! We could not have looked the world over and found anyone who was as helpful to us on making a decision to choose a new vehicle than Eric was in helping us. He was so attentive and helpful to my wife who had many questions since we are senior citizens; however, Eric was so attentive in answering all of her questions to the best of his ability. The young lady who did the paperwork and went over the paperwork dealing with the extra warranties, etc. was more than helpful as well....
One more note ... the ONLY negative about my recent service experience at the Acura shop -- was the cleaning of my car. Both at the service visit, and the day we purchased it ... the car cleaning was not near as good or thorough as I would expect from Gary Force. :( Not a deal breaker ... but the cleaming crew could do a better job on that. Thanks for listening.
We really liked working with Tim regarding the service done on our TSX. He was very helpful,courteous and professional with us.We will recommend Force Acura to all.Thank you,
I recently had a warranty repair issue with my Acura and contacted this dealership. After verifying the VIN number and my information they immediately informed me that the repair was under warranty, and that they would set up an appointment as soon as possible. They ensured that I would have a loaner vehicle for the duration of the repair. They were very friendly, professional, and were committed to fixing the problem. The day I brought in my vehicle they were very friendly and accommodating, and quickly got me back on the road with the loaner vehicle. I noticed that I ...
Absolutely professional and caring.
Acura is a fine auto, but Tony in the service dept. Is one of the nicest, finest, service manager you could deal with. He always has a smile, never will recommend something not needed, and will always listen to you wants or needs. He's the best.
I've been taking my 2012 TSX to this dealer since I got the car 3 years ago, and they have always been extremely helpful and professional with their service. I recently needed my entire power steering system replaced because of an issue that should be an official recall. Long story short they replaced all of it for me and saved me an incredible amount of money. Customer service has always been one of their top priorities, so I strongly recommend them.
It's clear the folks at GFA have done everything they can to make the service department as comfortable and friendly as they possibly can.
As always, service at Gary Force Acura was a breeze. They serviced my TLX efficiently, while making me feel like an appreciated member of the family. Joel, Tim, Tony and Dan are good people. Their excellent service department is a primary reason we keep going back to Gary Force.
If I could give them 10 stars, I would. I was looking for something very specific with limited buying power. I reached out on a Wednesday afternoon to inquire about the price on an Acura listed online that was just traded in. There was only 1 pic available and limited information. David got back to me within minutes. I couldn't make it out that day to test drive so he was willing to bring the car to me. Knowing I had limited buying power, I applied online before test driving and they called with an approval the same day. I was shocked... ...
If I could give them 10 stars, I would.I was looking for something very specific with limited buying power. I reached out on a Wednesday afternoon to inquire about the price on an Acura listed online that was just traded in. There was only 1 pic available and limited information. David got back to me within minutes. I couldn't make it out that day to test drive so he was willing to bring the car to me. Knowing I had limited buying power, I applied online before test driving and they called with an approval the same day. I was shocked... ...
I have owned several premium brands of automobiles and have settled in with Acura with an RDX for my wife and an MDX for me. I am extremely happy with the performance, build quality and amenities of the product and love the way the brand is evolving in a more sporty direction. Gary Force Acura has been great. Our salesman Eric Green is the best. He comes and picks up my vehicle for service and exchanges it with a loaner. Service has been great and my car comes back washed and looking good. Couldn't be more pleased with the overall ...
Adam was awesome. He and the tech got me in and out for oil change tire rotation and complete system check in 1 hour and 15 minutes so I could make another appt. Thanks guys you rock!!
Fast and perfectly executed service. What a breath of fresh air after having to deal with the lies and overcharging at Chrysler Jeep Of Franklin. I didn't even have an appt when I pulled into Acura and they got me taken care of and on my way. Love this place. You'll have my business from now on!
It simply doesn’t get any better than Tony in the Service Dept. He’s exceptionally communicative and helpful.
Robert provided the best car buying experience I’ve ever had. He went above and beyond to make sure all of my wants and needs were secured in the deal. He showed me all of the key features and latest upgrades on their new models. A comforting experience is rare when buying cars, but for the first time I actually felt happy and excited when I left the dealership in my new car. Thanks again Robert.
Daniel was very thorough and professional! Love the waiting area! It is so comfortable!
I am from Memphis, TN and had an emergency while visiting Nashville. Daniel at Gary Force Acura made my experience go from nightmarish to manageable and positive. From the moment I called and spoke to him to the time I left the dealership, I felt truly cared for. Daniel went above and beyond to make sure I was able to make it safely back home to Memphis in a timely manner. I did not feel like a nameless customer, I felt like THE ONLY customer and that effort is truly appreciated.
Did a great job but I waited 2 1/2 hours for my car to be washed and everyone even those ehos cars where moved to the wash area before mine were washed and gone.teo hours the repairs took which they informed me of which was fine.my spot was at like ,9 45 at two I said just bring me my car regardless of if it's been washed or not and it had not
I can't say enough wonderful things about the team at Gary Force. I've been bringing my Acuras to Gary Force in Brentwood for over five years now. I traded in my 2005 Acura TL (which lasted for 10 years and 250k miles) for a 2016 Acura TLX lease, which served me well for three years. I just leased a 2019 Acura ILX from Lenny, who made the experience painless and very easy to understand - and not only that, but he and CJ and team had me laughing the entire time I was there. It's always exciting getting a new car, but they made ...
We've purchased 4 Acuras from Gary Force in the past decade, and the reason that we keep coming back is the service team. They truly care about every customer and want to ensure that we are safe and happy. PHENOMENAL!!! (Mike drop here...)
Beau was Awesome and Mike!
Daniel is always professional, kind and courteous. He does his best to schedule service as soon as possible. The lobby is set-up to provide professional working space if needed while waiting for service on my vehicle to be completed.
Love the Acura Team here. Eric Green has been my go to guy for years and he takes good care of me as well as everyone in the service center. Tim, Lori, Daniel... Everyone feels like family and they keep me riding in style. I feel very safe in Acura's. I had a very bad collision in my TLX and was left with nothing but a scratch after totaling my car. I'll never leave Acura and I'm always recommending Acura when people compliment my ride!
Brought my car in for a recall and the whole process was very easy. I checked online and was able to schedule it right there with no issues.Went I got there on the day of the staff was very friendly, the job was done fast and they even offered help if I had tech questions that they could help me with at no charge.
Love going here! Great service. Friendly staff
Excellent buying experience! Ricky Silvestri was absolutely amazing to work with. Not only did we leave the lot with a reliable vehicle, but we left feeling completely informed and without any buyer's remorse. If you are looking to buy a vehicle, I highly recommend taking a look at Gary Force Acura. If you go - ask for Ricky! He will make sure all your questions are answered and he will able to set you up with the vehicle that best fits your needs! Overall: Excellent customer service, reliable and reasonably priced vehicles, and very easy to work with! Thanks again ...
I have purchased 5 Acura’s front Gary Force in Brentwood, TN. Same guy that sold me my first car sold me my last. The team there is solid. The cars speak for themself. I love my Acura’s. My 2019 MDX does not disappoint.
My MDX stopped working rather suddenly and I had it towed to Gary Force Acura on a Sunday. They were able to diagnose it right away Monday morning and had it fixed for a reasonable price by noon. I was relieved and impressed by the Service Team, especially Tim. Thank you!
Always a pleasure to work with. Thank you so much for the great customer service and everything you do.
Had a great experience buying my pre-owned MDX from Lenny at Gary Force! He offered to show me the vehicle when I could not get to the dealership because of my schedule. He was very accommodating in helping me get some scheduled maintenance performed after I took delivery and he went over and above on all of his promises. The whole process was very smooth and easy, I look forward to doing more business here in the future and highly recommend Lenny and the rest of the team! Thank you!
We worked through Ricky Silvestri and he did an absolutely incredible job making us feel comfortable and that our interests and his were aligned. He was patient and transparent from the start making the negotiation was comfortable and easy. We are very excited about our MDX and we are happy with our experience acquiring it.
Solid service. . Nice waiting area
My very first Acura! A great, clean atmosphere to purchase a car. The salesperson Mr. Lee H. a very professional person with a great sense of humor along with possessing knowledgeable insight on the automobile company. A wonderful person to work with when you're ready to purchase a automobile, Go to him !!! Also the finance manager, Mr. Mark B. will work all he has to make the transaction possible to leave with a new Acura! A very professional person to meet during the transaction. I can't say anything negative about this dealership. Five stars !!! ( Did I mention they had Krispy ...
I braced myself for what I thought was going to be a miserable experience. All I have to say is WOW.. My sales person Lee Hoppe and the whole team at Gary Force were a pleasure to work with and I would not hesitate to recommend them..
Make an appointment, arrive, then you are given an approximate time the car will be available. Requested work is done within the promised time frame including a complete inspection for potential problems.. I always take advantage of using the very clean waiting room with good wifi to catch up on emails and reading. Free snacks, water and juice are available. Everyone I have come in contact with has a customer first attitude.
Service is always good. They misquoted me a repair price, they took care of the difference. That 8s GREAT customer service you don't see a lot of today
I cannot say enough good things about the customer service and experience I had buying a car at Gary Force Acura in Cool Springs! As a first time car buyer and straight out of college, I had been hassled by overbearing pushy salesmen at several other car dealerships but Robert Hunter and Mark Benfatto at Gary Force Acura we're a breath of fresh air to guide me through the process. So so thankful for how helpful and accommodating they were. I don't typically write reviews on places but these guys were exceptionally outstanding.
Excellent sales service. Vehicle and paperwork were delivered to our home, 2 hrs from the dealership. This is a new lease on a 2019 MDX, replacing our old 2017 MDX. This is our 7th MDX, and 3rd through Gary Force. We are obviously happy with our Acuras and Gary Force.Lenny Krakauer gets 5 stars.
I cannot say enough good things about the customer service and experience I had buying a car at Gary Force Acura in Cool Springs! As a first time car buyer and straight out of college, I had been hassled by pushy salesmen at several other car dealerships but Robert Hunter and Mark Benfatto at Gary Force Acura we’re a breath of fresh air to guide me through the process. I cannot thank y’all enough for your help and accommodations!
Fit me in on a busy day when I was in a bind.
I actually enjoyed looking at SUV'S at Gary Force Acura. Lenny Krakauer was my salesman who was quite informative, not pushy. He made sure my needs were met and took the time to help me make a decision. I looked at several other places but came back to Gary Force Acura because of Lenny's helpful attitude .
Great experienced personnel in the service department make the decision to buy anotherAcura easy. Eric Green was excellent to deal with in the sales department and went above and beyond to be sure all details were covered.
Daniel W from the service department is AMAZING. As a young, inexperienced, car owner who just moved to the Nashville area— I could not have asked for better customer service. Daniel treated me as if I were his daughter and was very transparent with all the services/costs/safety hazards that I needed to consider with my car. I would recommend him and the whole Acura team to anyone! It was evident that they are highly trained and very experienced.
Superb service, friendly knowledgeable staff, and of course world class cars.I bought my last two cars from Gary Force and I wouldn't buy or lease from anyone else.
The team at Gary Force Acura is the best and always take care of me! They are knowledgeable and prompt, and best of all - polite! Never have an issue with them not calling when my car is ready, scheduling a loaner car, repairs taking too long, etc. highly recommend taking your car there, even for a quick oil change.
Use there brakes department and never have any issues
I have purchased several cars in my life from several dealerships. Nothing has come close to the great experience that I had a Gary Force Acura. My sales rep (Lenny Krakauer) was amazing. It was like dealing with a good friend 10 minutes into my visit.
Adam has gone above and beyond to make sure I was taken care of EVERY time I came to Gary Force.
I recently became a customer of Gary Force Acura when I moved to the Nashville area. I've owned several Acuras and have always been pleased with dealer service, but Gary Force stands out. A very attractive dealership, very nice customer lounge with snacks and beverages, and office work space if you need it. Greatly appreciate the availability of scheduled service times when I want to wait for vehicle since I live some distance from the dealership and that saves time - no need to coordinate two trips with my wife. My service advisor Adam is very considerate and listens carefully ...
This was a recall on my 2017. Fixed one problem and caused another. I'll have to return to have it fixed. It's extremely frustrating since we live in Belle Meade and I'll have to drive to Brentwood/Franklin. We have owned Lexus for years and never had a recall. Think we will go back to Lexus.
Our salesperson (Mike Lowe) was very helpful with finalizing our purchase of a new car from your dealership. So far we are very pleased with the 2020 RDX we purchased. I would recommend this car and your dealership to anyone.
Our Sales person Lenny was amazing! He went out of his way to make sure our car buying experience was great! Gary Force Acura went above and beyond with top notch service. We weren’t waiting all day, management added Bluetooth to our package, and we felt like we received high-end treatment, even though we purchased a used car!! We plan to check here first next time we need a car. Lenny will be our man!
Dropped by GF Acura today to get help with Bluetooth settings. I had purchase my car recently in Atlanta. Chris came out and met me in the parking lot and offered to help. He took care of the issue quickly! Thank you Chris for your service!
We had our new Acura RDX serviced at Gary Force Acura recently and could not have been more pleased with the service and the way our sales person, Todd Murray, made everything so easy. He had a loaner care waiting and met me halfway when my car was ready. He has continually gone above and beyond our expectations.
We had a WONDERFUL experience at Gary Force Acura working with Ricky Silvestri. This was our first Gary Force Acura purchase, and we'll definitely be back. Ricky was extremely helpful, knowledgeable and definitely went the extra mile to find us the vehicle we wanted at the price we wanted to pay. I strongly recommend working with Ricky and the team at Gary Force Acura, as the service we experienced from selection to purchase was excellent!
Very friendly and competent service!
Excellent, friendly, caring people. Highly recommended.
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