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Yesterday was the first time I've had less than 5-Star service. I noticed my car sitting in the "finished" area for about 20 minutes and expected someone to tell me it was ready during that time. I finally went and stood at the cashier window. She was on the phone, but the tech noticed me standing there and came to say he'd misplaced my paperwork. I had been seated in the waiting area the entire visit watching the paperwork come and go on the end counter, which is exactly where he retrieved it. So, I fell through ...
I had an excellent shopping and purchasing experience at Gary Force Acura. I worked with Mark Thompson and he was friendly, professional, knowledgeable, and easy to communicate with. At no point did I feel pressure to buy, which was appreciated as a woman shopping solo for such a large purchase. I was looking for a specific model and color and he helped me determine the best way to get it and kept me informed as I waited for the vehicle to arrive. It arrived a few weeks earlier than expected, and the actual purchase process was made easy and efficient ...
Had a great experience with Gary Force Acura, and specifically with Terry in the Service Department. He went out of his way to secure us a loaner while our MDX was being checked out and saved our baseball tournament vacation from being a logistical nightmare. Appreciate all of the help and excellent customer service we received from Terry and the whole Gary Force Acura team.
Great service and always completed by the promised time. Tim Durbin and his team are always courteous and knowledgeable about the work that needs to be completed. I highly recommend this dealership
The service team at GFA is awesome! They are super friendly, helpful and professional!
Great experience as always, Tim with the service department communicated well and ensured I was taken care of.
This dealership has always been able to work with my schedule to get my service visits completed with ease. They are wonderful to work with!
Great, friendly service and staff. Vehicle was ready when promised with free wash.
Mike Lowe’s is an awesome sales consultant! He shared all the many new enhancements with new vehicles. Definitely will reach out to him with questions.
Gary Force Acura is one of three dealerships within a 150 mile radius of my house. I had contacted each one, and even a dealership in California where I went to school, and Gary Force offered an unbeatable price upfront. I was completely shocked and thought it was too good to be true. I arrived at the dealership, all the paperwork was prepared for me, and everything explained thoroughly yet efficiently. I am extremely satisfied with the entire process and cannot recommend Gary Force Acura enough. Todd was an amazing salesperson and very transparent. I truly appreciate it!
Firstly, I’m a huge car fanatic. I study the car market every day in my free time and am always looking at the latest deals. I had to buy a new car in a three day period before moving across the country. I had contacted three other dealers in the southeast and Gary Force Acura gave me the best deal by far within first contact. They blew the competition out of the water and there were no gimmicks. Gary Force Acura is quick, efficient, and transparent. They don’t play games, which is rare these days. I arrived at ...
Tim Durban and staff were excellent, efficient, very helpful and very kind. This is why I have, not one but two. The ladies at the account desk are very warm and thoughtful.
Tony earned my trust years ago now. He's a huge asset to your organization.
As usual - excellent customer service as well as the work completed on my car. Tim provides such professional care and is always polite and efficient!!
Took a while to get the part I needed but gave me a loaner for 5 days no questions asked. Great place, great lounge area, clean and nice.
Only acura dealership in Nashville. Friendly service staff and clean location. Second time getting my car serviced and everything went well. Could have had better contact after I dropped off the car but the service and friendliness were very good. Although there is no other Acura dealership close by, they still do a good job
Eric Green was our sales representative and he did an amazing job. Eric made the process simple and enjoyable. He has taken the time to make sure we are completely satisfied with the vehicle and service. He has gone above and beyond to make sure we have peace of mind with our purchase. After I had test driven the TLX in black with tan interior but noticed another TLX in black with black interior that I was interested in on Gary Force’s website, Eric made sure that vehicle was available for me to test drive immediately. After test driving, ...
Trey Butter, at Gary force Acura in Franklin, Tennessee, was our salesman and was wonderful as we decided to and purchased my new Acura RDX. As promised, he notified me as soon as the vehicle that I wanted was delivered to the dealership, checked out and available to purchase. I was out of town and could not get into the dealership to buy this vehicle. He suggested that I put down a small deposit, so that he could put a SOLD sign on it, which I did. This 2021 SUV was much in demand, so I was so pleased that he ...
Great experience all around. 2nd car bought from Eric Green. He's the best in the business!
Peter is amazing! Best salesperson and was not pushy at all! Highly recommend! I have bought two cars here and my mother bought one with me also! Won't go anywhere else!
Gary Force has the best service department of any local auto dealership. I have done business with them since 2002. I have owned additional cars during this time of different makes. Mercedes, Lexus, Honda, BMW. No other dealer compares to Gary Force for their customer dealings, quality of work, and being fairly priced for their services. These guys put all the other dealers to shame. Service does matter! These guys do it right!
Peter Corey was a pleasure to work with. Very knowledgable and professioonal. I am excited to drive my new RDX!!
Service @ GF Acura is the best! Personnel are friendly, efficient, and experienced. All maintenance tasks were handled and the wait time was minimal, plus the area set aside for waiting was comfortable with even coffee and Danish! An easy experience for a mundane errand!
I truly couldn’t be happier with Gary Force Acura or Saleman, Todd Murray. My local Acura dealer couldn’t find me the 2022 Acura MDX I wanted. I saw Gary Force Acura had a couple of the MDX’s I wanted but they were 200 miles away. I reached out and spoke with Todd about buying the car and he made it so easy for me. I was worried about driving 200 miles and actually getting the deal we discussed over the phone. But Todd did exactly what he promised and more. We had an agreement over the phone and when I ...
I am a Memphis resident who was having issues with my local dealership. After taking it to them 4 times I had enough and Gary Force ( The dealership I bought my certified used vehicle from.) insured me they would take care of me. Not only did they fix the vehicle fairly quickly but they also fixed a tire that Memphis Acura said needed to be replaced without any obvious inspection. Thanks Joel and your crew!
Lenny K He was very professional in all aspects of our dealing with him.
Good service is key! No matter what you're buying, good service can make you enjoy the visit. Thank you Peter for your kindness, professionalism, and helpful/honest information. And the 2022 MDX is a great test drive!
I went in for my service at Gary Force Acura for the first time since moving to Tennessee and the service was excellent. I was in and out within 10 minutes of dropping off and picking up the car. They had a loaner car ready for me and I received an update on the car during the day.
Gary Force Acura did an outstanding job servicing my vehicle. Very friendly and polite.
My car was just totaled from our recent flood in Nashville. Eric Greene made replacing my 2019 Acura RDX with a new car easy and stress free. I told Eric what I was looking for and gave him a few options I wanted to explore and he was so wonderful to work with during such a stressful time. Thank you Eric for your help! I would truly recommend Eric and Tim, you guys are the best at Gary Force.
Samantha the service advisor was very helpful and professional during my recent visit to this dealership. She gave me prompt updates during the day in regard to the possible transmissions issues i was concerned about.
As always Gary Force Acura service rocks. From online appointment scheduling to drop off and pick is so easy. No surprises or add-ons and very reasonable pricing. Just bought our 5th Acura from Gary Force Acura.
We loved our experience with Gary Force Acura! Trey helped us find the perfect MDX, he was knowledgeable, and he answered all of our questions! I would definitely recommend shopping for your next car here.
This dealership provides outstanding service, starting from making appointment, reconfirmation, to the actual service, are simply perfect. The service coordinator are professional and knowledgeable.
Great service with service department. Nice loaner car for the day.
An amazing and professional team from sales to finance and the front room staff. Everyone is so kind. I want to especially thank Lenny our sales guy. He truly went above and beyond to ensure we had a great experience and made all of the process seamless. Lenny is the reason we bought from this dealership and will be the reason we come back! Thanks to the entire team but super big thanks to Lenny! He also did a follow up call to ensure everything was good with us and the vehicle! Amazing!
This is my second SUV from Gary Force and with Eric Green. Eric made it a great experience and is always there with any questions great cars, service and I will return for the my next SUV!
Everyone was so nice and my car was ready as promised!
I only buy and trade cars at Gary Force Acura. I personally wouldn’t even consider going anywhere else. I purchased many Acuras there over the years and have loved every car!! The Acura quality and reliability is second to none! Gary Force always makes the process so painless! They make you feel like you bought a Bentley! I have also purchased from their used selection, which is very discerning. They are the best in town! I wouldn’t trust a car purchase to any other dealer in the region. Gary Force is a rock star!
My entire experience with Gary Force Acura has been fabulous!! From sales to service everyone was professional and welcoming. I am a customer for life. Thank you so much.😊
Gary Force Acura has been doing all of the service and maintenance for my 2014 MDX since I bought it new from them. Tim and Tony in the service department are great.
Awesome experience, as usual!
Lenny was our salesperson. We received top attention from the moment we stepped into the dealership. We are in love with our first Acura purchase and are planning on a long future with Lenny and Gary Force Acura.
Excellent service!!! Did not pressure me into buying anything! I was there for a long time due to not knowing which color and options I wanted on my wife’s new MDX, he didn’t rush me!!! After looking at 5 of them lol, I found the right one!!! This is my second Acura I bought from them, and it want be my last!! Go see Eric!
My scheduled routine maintenance was completed in a timely manner. The staff is polite, friendly, and taking precautions to protect their customers. I am happy to recommend Gary Force Acura.
The service department is knowledgeable and courteous. They also do an excellent job of communicating. I knew exactly how much the charges were going to be before I returned to pick up my vehicle I like their policy of providing a loaner when the service is expected to take a while. I want to commend Tim Durbin for his consistently high quality of customer service over several years.
I found out that my vehicle needed an oil change and I called and got an appointment on the day I was off from work, I was able to get my vehicle serviced when I arrived.
Their staff is very courteous and attentive. Their service is impeccable and I would highly recommend anyone to this dealership!!!!
I bought a Toyota Highlander last week from Trey and Kurt. They made the process easy and non stressful. I would recommend Gary Force Acura if you are looking to buy a new/used car.
Best Acura dealer, service, and sales.
I can't say enough good things about Todd, Kurt, CJ and the entire staff at Gary Force Acura. The purchase process was straightforward and incredibly easy. This team fires on all cylinders...pun intended.
Great service department and excellent customer service. Shuttle service or a loaner while you wait.
Outstanding service, very thorough, and highly qualified team. Recommend them in the strongest sense of the word.
When it’s time to buy another car, I will be returning to Gary Force Acura. Mike Lowe definitely is there for more than just the sale. When we had a battery problem on a recent trip, I didn’t know who to call, so I turned to my salesman. His advice was spot on, and he helped turn an unpleasant predicament while traveling into a non-event. Thanks Mike!
My first time here was the best experience I had. The gentleman when I pulled up was very nice and pleasant, told me how long it would and gave me a free car wash. I loved it. I took my 2004 Acura MDX for airbag recall. They kept they word and got me at the exact time. Great people.
I recently purchased my 6th new Acura since 2012, this one a 2021 TLX-A-Spec with all-wheel drive (AWD). This was my first contact with Gary Force Acura (GFA), though I had previously bought from a Charlotte, NC dealer and more recently from a dealer in Austin, TX. I requested a quote from GFA because I was delivering my 2019 TLX to my daughter in the Nashville area and wanted to have the newer version to drive back to Texas. Several things about GFA stand out. First was their willingness to negotiate the transaction by phone. Many auto dealers insist on face-to-face meeting with ...
Stopped by to look at a couple of used SUV's and met Sam Lavender. The used vehicles fell short of the options I was looking for. Sam suggested we look at a couple of Certified 2020 Acura RDX models. His knowledge about the features of the vehicles is exceptional. No pressure, test drive showed the handling was very good. A couple of hours later we owned a beautiful RDX A-Spec. All staff we worked with were professional and friendly. Thanks to the Gary Force Acura team!
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